Shipping and returns

Shipping costs

• Italy: free shipping on orders of €150 or more; below this threshold shipping costs €20.
• European Union: the cost is calculated at checkout based on the destination and the weight of the parcel.
• The exact cost is always shown in the cart before payment.

Delivery times

Orders are packed by hand in Sant’Agata sui Due Golfi and handed to the courier. Delivery in Italy normally takes 24–48 hours, and to Europe usually 5–6 days; you will receive an email with your tracking code.

Gift wrapping

On each product page you can add gift wrapping with a personalised card: write your message and we will put it in the parcel.

Returns and right of withdrawal

You have 14 days from delivery to exercise your right of withdrawal, as provided by the Italian Consumer Code and our Terms and conditions. For hygiene and food safety reasons, the right of withdrawal does not apply to perishable food products or to sealed products once opened.

To start a return, message us on WhatsApp with your order number.

Damaged products

If the parcel arrives damaged, report it to the courier on delivery and send us a photo within 48 hours: we will replace the product or refund you.