GENERAL INFORMATION
These General Terms and Conditions of Sale govern the purchase of products from Don Alfonso Consulting & Distribution srl, made at a distance via the internet on the website donalfonso-shop.it, owned by Don Alfonso Consulting & Distribution srl, with registered office in S.Agata sui Due Golfi – Massa Lubrense (NA) – Corso S.Agata 13 – Tax code 03399551211 – VAT no. IT03399551211 – REA NA-596101 – Share capital € 10,200.00 fully paid; every purchase is governed by Italian Legislative Decrees 185/99 and 206/05; information relating to the conclusion of the contract is subject to art. 12 of Legislative Decree 70/03 and, as regards the protection of privacy, to Legislative Decree 196/03.

CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL TERMS OF SALE
Contracts for the sale of products on donalfonso-shop.it are deemed concluded when the purchase order placed by the customer reaches Don Alfonso Consulting & Distribution srl and the latter accepts it. Don Alfonso Consulting & Distribution srl will promptly send the customer a receipt for the purchase order. By sending the order online, the customer declares to have read and accepted these general terms and conditions and undertakes to observe them in their dealings with Don Alfonso Consulting & Distribution srl.

PROCESSING OF PERSONAL DATA
Pursuant to art. 13 of Legislative Decree 196/2003, Don Alfonso Consulting & Distribution srl informs that the personal and tax data acquired, including verbally, in relation to commercial relationships, provided directly by the data subjects or otherwise acquired in the course of the company’s business, will be processed in compliance with the aforementioned legislation, including its confidentiality obligations. In relation to such data, the rights under article 7 of Legislative Decree 196/2003 may be exercised.

CUSTOMER OBLIGATIONS
Before submitting a purchase order, the Customer must carefully read these general terms and conditions of sale. Submitting the order implies full knowledge and acceptance of them. Finally, once the online purchase procedure is completed, the Customer must print and keep these general terms and conditions of sale, already viewed and accepted when concluding the contract.

DEFINITION OF THE ORDER
By sending the order online, the Customer submits to Don Alfonso Consulting & Distribution srl an offer to purchase the product(s) placed in the cart. When the Customer places an online order for the products in the cart, they agree to purchase them at the price and on the terms set out in these General Terms and Conditions of Sale.
Don Alfonso Consulting & Distribution srl will notify the Customer of the acceptance and confirmation of the order.

HOW TO PURCHASE
The customer purchases the product, whose features are described online in the relevant product and technical sheets, at the price stated there, plus the delivery charges specified on the site. Before the order is submitted, a summary shows the unit cost of each product chosen, the total cost if several products are purchased and the related delivery charges. Once the order has been submitted, the customer will receive from Don Alfonso Consulting & Distribution srl an email confirming receipt of the order and containing information on the main characteristics of the goods purchased, a detailed indication of the price, delivery costs, applicable taxes and means of payment, together with a reference to the general terms and conditions and information on the existence of the right of withdrawal and the conditions and procedures for exercising it, as shown on the site. Following Decree-Law no. 223 of 4 July 2006, art. 37 paragraphs 8 and 9, converted into Law no. 248 of 4 August 2006, which reintroduced the obligation to report lists of customers and suppliers when invoices are issued, and Decree-Law no. 78 of 31 May 2010 converted into Law no. 122 of 30 July 2010, customers are required to provide their VAT NUMBER and TAX CODE in the appropriate fields on the site.

PAYMENT
The customer may pay by choosing one of the following methods.
Payment by credit card: if the consumer wishes to pay by credit card, they may use the PayPal payment procedure, which ensures the confidentiality of the data provided by customers. For further information and legal agreements, the Customer should consult www.paypal.com.
Payment by bank transfer: payment by bank transfer can be made using the bank details provided in the order confirmation.
If payment is made by bank transfer, the goods purchased will be shipped as described in the following paragraph “Delivery of products”, to the address indicated by the customer upon receipt of the payment, i.e. on average within two to five days of the transfer (timing varies depending on the bank used). To speed up the process, the payment receipt together with your order number may be sent by email to: shop@donalfonso-shop.it

DELIVERY OF PRODUCTS
The goods purchased, together with the related invoice, are delivered by courier to the address specified by the Customer when placing the order online. Any specific requirements must be communicated by the customer to Don Alfonso Consulting & Distribution srl.
If delivery fails because the recipient is absent at the address given in the order, the courier will leave a notice and try a second time; if the recipient is still absent, the goods will be returned to the sender (Don Alfonso Consulting & Distribution srl).

RIGHT OF WITHDRAWAL
Pursuant to art. 59 of the Italian Consumer Code, the right of withdrawal from the purchase contract is excluded for sealed products that have been opened after delivery and for perishable products, i.e. those whose expiry falls within the legal period of 14 days from delivery of the goods; in all other cases the Buyer has the right to withdraw from the contract, without penalty and without giving any reason, within 14 (fourteen) working days from the day of receipt of the goods purchased. If the trader has not fulfilled the information obligations regarding the existence, procedures and timing for returning or collecting the goods in the event of withdrawal under art. 52 of the Consumer Code, the withdrawal period is 90 (ninety) days from the day the consumer receives the goods. If the Buyer decides to exercise the right of withdrawal, they must notify the seller by registered letter with return receipt to: Don Alfonso Consulting & Distribution srl – Corso S.Agata 13 – Sant’Agata sui Due Golfi – Massa Lubrense (NA) – or by email to shop@donalfonso-shop.it. For the purpose of exercising the right of withdrawal, sending the notice may validly be replaced by returning the goods purchased, within the same time limits. The date of delivery to the post office or carrier shall be binding between the parties. In any case, the goods must be returned no later than 30 (thirty) days from the date of receipt. To be entitled to a full refund of the price paid, the goods must be returned intact and in any case in a normal state of preservation. The Buyer may not exercise the right of withdrawal for contracts for the purchase of sealed audiovisual products or software that have been opened, goods made to measure or clearly personalised, or goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly, for the supply of newspapers, periodicals and magazines, goods whose price is linked to fluctuations in the financial market that the trader cannot control, and in any other case provided for by art. 55 of the Consumer Code. The only costs payable by the consumer for exercising the right of withdrawal under this article are the direct costs of returning the goods to the Supplier. The Supplier will refund the entire amount paid by the Buyer free of charge within 30 (thirty) days of receiving the notice of withdrawal. Upon receipt of the notice by which the Buyer exercises the right of withdrawal, the parties to this contract are released from their mutual obligations, without prejudice to the preceding points of this article.

HOW TO EXERCISE THE RIGHT OF WITHDRAWAL
The right of withdrawal is exercised by sending, within the above period, a written notice to Don Alfonso Consulting & Distribution srl by registered letter with return receipt to the following address: Don Alfonso Consulting & Distribution srl – Corso S.Agata 13 – Sant’Agata sui Due Golfi – Massa Lubrense (NA).
If the goods have already been delivered, the customer must return them to Don Alfonso Consulting & Distribution srl within 15 (fifteen) working days from the date of delivery. The goods must be returned to Don Alfonso Consulting & Distribution srl complete with all parts and any accessories or instruction manuals and everything originally delivered to the customer, packed in their original packaging. A copy of the electronic order receipt must be enclosed with the returned product. The costs of returning the goods to Don Alfonso Consulting & Distribution srl – Corso S.Agata 13 – Sant’Agata sui Due Golfi – Massa Lubrense (NA) are borne by the customer. If the right of withdrawal is exercised by the customer in accordance with this clause, Don Alfonso Consulting & Distribution srl shall refund the sums paid by the customer. In particular, Don Alfonso Consulting & Distribution srl will, free of charge, issue the refund for the cost of the goods shipped, including shipping costs, within 30 (thirty) days of the date on which it became aware that the customer exercised the right of withdrawal. The refund will be made via PayPal where possible, or by crediting the amount to the bank account indicated by the customer. Don Alfonso Consulting & Distribution srl has the right to refuse any product returned in a manner other than as specified above, as well as products for which the customer has not paid the full return costs, or where the procedures and time limits for notifying the exercise of the right of withdrawal have not been respected.

EXPRESS TERMINATION CLAUSE
In the event of total or partial non-payment of the purchase price of the goods, Don Alfonso Consulting & Distribution srl reserves the right to declare this contract terminated pursuant to and for the purposes of art. 1456 of the Italian Civil Code by sending a written notice to the customer’s email address.

COMPLAINTS
For any complaint or clarification, the customer should write to shop@donalfonso-shop.it
The customer will be contacted within 3 (three) working days of the request.

APPLICABLE LAW AND JURISDICTION
All disputes arising from this contract shall first be referred to an attempt at conciliation before the Mediation Body of the Chamber of Commerce of Naples and settled according to the Conciliation Rules adopted by it. Should the Parties wish to bring proceedings before the ordinary courts, the competent court is that of the consumer’s place of residence or elected domicile, which cannot be waived pursuant to art. 33, paragraph 2, letter u) of the Consumer Code.

REFERENCE
This contract is governed by Italian law. For anything not expressly provided for herein, the legal provisions applicable to the relationships and cases covered by this contract apply, in particular art. 5 of the 1980 Rome Convention. Pursuant to art. 60 of the Consumer Code, express reference is made here to Part III, Title III, Chapter I of the Consumer Code.

This English version is provided for convenience. In case of discrepancy, the Italian version prevails.