Help
Frequently asked questions
Answers to the most common questions about orders, shipping, payments and gifts. Can’t find what you are looking for? Message us on WhatsApp.
How much does shipping cost?
In Italy shipping is free on orders of €150 or more; below this threshold it costs €20. For the European Union the cost is calculated at checkout.
How long will my order take to arrive?
We pack orders by hand and hand them to the courier. Delivery in Italy normally takes 24–48 hours, and to Europe usually 5–6 days. You will receive an email with your tracking code.
Which payment methods do you accept?
Credit and debit cards through a secure payment gateway, and PayPal. We do not store your card details.
Can I send a gift?
Yes: on the product page tick “Add gift wrapping” and write the message for the card. You can enter a delivery address different from your billing address.
Can I get an invoice?
Yes, enter your billing details at checkout. For special requirements, please contact us before completing your order.
How can I return a product?
You have 14 days from delivery to withdraw from the purchase, with the exceptions provided for perishable or opened food products. Full details are on the Shipping and returns page.
Are the ceramics handmade?
The ceramics in The Table collection are hand-decorated: small differences in colour and design make every piece unique.